At ICDXB, we strive to ensure you love every item you purchase from us. However, if for any reason you are not completely satisfied with your order, we’re here to help.
✅ Return Eligibility:
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Returns are accepted within 14 days of receiving your order.
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Items must be unused, unwashed, and in their original condition with all tags and packaging intact.
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For hygiene reasons, undergarments and swimwear are not eligible for return.
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Sale and clearance items are final and cannot be returned or exchanged unless damaged or defective.
🔄 Exchange Policy:
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If you wish to exchange an item for a different size or color, please contact us within 7 days of receiving your order.
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Exchanges are subject to product availability.
🚫 Non-Returnable Items:
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Customized or personalized products.
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Gift cards and promotional giveaways.
📦 How to Return:
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Email us at sales@icdxb.com with your order number and reason for return.
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Our team will guide you through the return process and provide a return shipping address.
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Once we receive and inspect the item, we will process your refund or exchange.
💰 Refunds:
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Refunds will be issued to your original payment method within 7–10 business days after we receive your returned item.
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Shipping fees are non-refundable unless the item is damaged or incorrect.
📍 Need Help?
For any questions or assistance, feel free to reach out to our support team at sales@icdxb.com or use the contact form on our website.
Thank you for shopping with ICDXB!